Privacy Policy

Who We Are

MSB Medical Growth Partners is a healthcare growth company operated by Market Journey LLC, based in Dubai, United Arab Emirates.

We work primarily with clinics, medical centres, healthcare providers, and healthcare businesses across the United Arab Emirates and the wider GCC.

For questions regarding this Privacy Policy or the way we handle your personal information, you can contact us using the details above.

Information We Collect

We may collect information directly from you when you communicate with us, submit a form, request a consultation or growth assessment, communicate with us through WhatsApp, or otherwise interact with our website or services.

Information You Provide

This may include:

• Full name
• Business email address
• Phone number
• WhatsApp number
• Company, clinic, or medical centre name
• Job title or business role
• Country or location
• Type of service you are interested in
• Information included in consultation or assessment requests
• Messages and information you voluntarily provide to us
• Files or documents you choose to share
• Any other information you choose to submit through our website

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location
• Referral source
• Pages visited
• Time spent on pages
• Links and buttons clicked
• Website interactions
• Advertising and campaign attribution data
• Conversion information
• Cookie and tracking identifiers
• Other technical analytics data

This information helps us understand how visitors use our website, improve the digital experience, and understand how effectively our marketing campaigns perform.

How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Schedule consultations and growth assessments
• Contact prospective clients
• Understand your business requirements
• Recommend relevant MSB services
• Prepare proposals and commercial offers
• Manage leads and client relationships
• Follow up on enquiries
• Communicate through email, telephone, or WhatsApp
• Improve our website and digital experience
• Analyze website traffic and user behaviour
• Measure advertising and marketing performance
• Optimize our marketing campaigns
• Create advertising audiences where permitted
• Measure conversions and campaign attribution
• Protect our website from misuse or security threats
• Maintain business and operational records
• Comply with applicable legal or regulatory requirements

Analytics & Tracking Technologies

We use analytics and tracking technologies to understand website performance, improve user experience, and measure the effectiveness of our marketing activities.

These technologies may collect information about your device, browsing activity, website interactions, and how you arrived at our website.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your browser or device that allow websites and technology providers to remember certain information about your visit.

Where required, visitors may choose whether to allow non-essential cookies.

You can also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

CRM & Lead Management

When you submit an enquiry, request a consultation, or otherwise provide your contact information, your information may be transferred to and stored within our Zoho CRM system.

We use Zoho CRM to:

• Manage enquiries
• Store lead information
• Track communications
• Assign enquiries to team members
• Follow up with prospective clients
• Manage client relationships
• Maintain relevant business records

Information stored in our CRM is accessible only to authorized personnel and service providers who require access for legitimate business purposes.

WhatsApp Communications

Our website includes links and functionality that allow visitors to contact MSB through WhatsApp and WhatsApp Business.

If you choose to communicate with us through WhatsApp, information such as the following may be processed:

• Your phone number
• Profile information made available through WhatsApp
• Messages
• Files or documents you choose to share
• Communication history relevant to your enquiry

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

We may use information received through WhatsApp to respond to enquiries, arrange consultations, follow up with prospective clients, and provide information about our services.

Marketing Communications

If you submit your contact details, request information about our services, or otherwise engage with MSB, we may contact you regarding your enquiry or related services that may be relevant to your business.

Communications may take place through:

• Email
• Telephone
• WhatsApp
• Other appropriate business communication channels

Where required by applicable law, promotional communications will only be sent with appropriate permission or lawful basis.

You may request that we stop sending marketing communications at any time by contacting: info@msbmedicalgrowth.com .

You may still receive operational or transactional communications where necessary.

Advertising & Remarketing

We may use information collected through our website to measure advertising performance and, where permitted, create or reach relevant audiences through advertising platforms.

These platforms may include:

• Google
• Meta
• TikTok
• LinkedIn

For example, if you visit certain pages on our website, advertising platforms may use cookies or similar technologies to help us show relevant MSB advertisements on other websites or platforms.

Advertising providers may process information according to their own privacy policies, privacy controls, and user settings.

How We Share Information

We may share limited personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Website hosting providers
• Cloud infrastructure providers
• CRM providers
• Analytics providers
• Advertising platforms
• Email and communication providers
• Website developers and technical service providers
• Business consultants and professional advisers
• Authorized contractors working on behalf of MSB

We may also disclose information where required by applicable law, court order, regulation, valid legal process, or a competent governmental authority.

We expect service providers to handle information appropriately and only for legitimate business purposes.

International Data Processing

MSB operates in the UAE and works with businesses throughout the GCC.

Some technology providers and service platforms we use may store or process information outside the UAE or outside the country from which you access our website.

This may include:

• Cloud providers
• Analytics companies
• Advertising platforms
• CRM infrastructure
• Communication providers

Where appropriate, we take reasonable measures to ensure that information is handled responsibly and in accordance with applicable data-protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The nature of our relationship with you
• Whether you are an active or prospective client
• Business and operational requirements
• Contractual requirements
• Legal or regulatory obligations
• Security and fraud prevention requirements

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it as appropriate.

Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

Access to personal information is limited to team members, contractors, and service providers who reasonably require access to perform their responsibilities.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your personal data is being used
• Opt out of certain marketing communications

We may need to verify your identity before processing certain privacy requests.

Third-Party Websites & Platforms

Our website may contain links to external websites, social media platforms, messaging applications, or other third-party services.

These may include platforms such as:

• WhatsApp
• Instagram
• Facebook
• LinkedIn
• TikTok
• Google

MSB does not control the privacy practices of third-party websites or platforms.

We recommend reviewing the privacy policies and privacy settings of those providers before submitting personal information to them.

Children's Privacy

MSB provides business-to-business services primarily to clinics, healthcare organizations, medical professionals, and other businesses.

Our website is not intended for children, and we do not knowingly use the website to collect personal information from children.

If we become aware that personal information relating to a child has been submitted to us improperly, we will take reasonable steps to remove it where appropriate.

Healthcare & Patient Information

MSB Medical Growth Partners provides marketing, business development, operational, creative, technology, and growth services to healthcare businesses.

Visitors should not submit confidential patient or medical information through general website forms, email, or public-facing WhatsApp channels unless specifically requested through an authorized and appropriate process.

This includes:

• Medical records
• Diagnoses
• Treatment histories
• Test results
• Patient files
• Confidential clinical information
• Other sensitive health information

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our website
• Changes to our services
• New technology or tracking tools
• Changes to our business practices
• Changes to legal or regulatory requirements

When we make material updates, the revised version will be published on this page and the Last Updated date will be changed accordingly.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way MSB handles personal information, please contact us.